Vero RN
A pattern of substandard, mold-damaged housing in Guam, unresolved maintenance complaints, contract disputes, and a former director-level insider account describing the agency as more focused on the bottom line than on nurse welfare.
17documented incidents
11housing photos
3recorded videos
Items marked documented link to a primary source. Items marked as reported are submitted directly by travelers and haven't been independently verified. Two submissions came in with the reporter's name and photo already blurred by the person who sent them — that redaction is preserved here.
Insider account as reported
Stephen Leonard-Lawrence, former Director of Marketing
After a year at Vero, says he was wrongfully terminated for questioning the accuracy of a year-end bonus and was denied unemployment insurance. Names Alescia Glossner as COO and Noah Ostehage as CFO, and states the owner is not involved in day-to-day operations.
"Vero is highly aware of the substandard housing in Guam. They prey on those seeking an exotic location. They know they offer something others can't and exploit that to the highest level... Vero doesn't care about their nurses. They are simply interested in the bottom line."
Recorded evidence as reported
Recorded conversation with a Vero RN recruiter
Derrick Wain Lair Jr.: "My experience with Vero RN. Definition of 0 support from the company that should be protecting you. Lies after lies, half truths."
HVAC noise complaint, unresolved
Recorded audio of a loud HVAC unit. The traveler states they complained repeatedly and Vero RN refused to move them or fix it.
Water leak and mold, unresolved
Recorded video of a major water leak in the ceiling. The traveler states they complained to Vero RN and were refused a move or a fix. Several travelers reported developing a cough they attribute to mold and mildew in the housing.
Housing conditions — Guam as reported
Mold at the ceiling/wall trim junction
Additional ceiling mold
Mold near an air vent
Grime and staining on the bathroom floor, near the sink base
Water staining and mold buildup near a fixture
Damaged door/window frame trim
Cabinet condition
Flooring condition
Appliance condition
Additional unit damage
Additional unit damage
Traveler testimonials as reported
Brandon LangstonSays his professional, Guam-specific review was removed from Vero's page twice · original review · removal notice
Christian Ramos"The worst company I've ever worked for" after 5 months in Guam; says he had zero support when needed
Happy BlackburnContract cancelled after a hospital complaint; says Vero kept the extension bonus and last paycheck as "punishment"
Julie CunninghamAlleges tax issues affecting her pay, and says management was aware of a safety incident involving another nurse
Shaun FosterKept awake nightly by construction noise directly above his unit; says complaints went nowhere
Stephanie SimsSays a Guam contract's rate was changed after submission, then the agency refused to withdraw her application
Susan Tidwell (1 of 2)Says she was fired for refusing an unsafe assignment, threatened with a Board of Nursing report, and sent a cease-and-desist letter
Susan Tidwell (2 of 2)Describes mold-related illness, a forced relocation, and understaffed critical units
Anonymous reports as reported
AnonymousSays a per-diem rate was cut for travelers who took company housing, without explanation
AnonymousSays an apartment break-in went unaddressed for two months before Vero RN relocated them